BSBOPS505 — Manage organisational customer service
- Code
- BSBOPS505
- Title
- Manage organisational customer service
- Place
- Unit in BSB50420. Confirm core or elective on the provider's written list.
- Does not
- Finishing it does not make you the manager. A diploma result is not an employer's decision to put you in charge.
Training is not a management appointment. Finishing it does not make you the manager. A diploma result is not an employer's decision to put you in charge.
What you work on
You practise the task in the title: manage organisational customer service. The assessment should show the steps, who is affected, and the record you keep. A friendlier module name is not this unit until the written list shows BSBOPS505.
What to check on the offer
Ask what you will do for the assessment, and whether that is in a workplace or a simulation. Ask to see BSBOPS505, with this title, on the written unit list.
If you only finish this unit
A statement of attainment for BSBOPS505 records this unit only. It is not the Diploma of Leadership and Management. If you want a later provider to count it, ask that provider, against this code, before you plan on the credit.